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| By ordering from the website you agree to the listed terms and conditions. This does not affect you statutory rights. Disclaimer STORETWENTYFOUR have the right to change prices and specifications without prior notice. Colours are as accurate as the website allows. How to Order All orders must be placed through the website. Please do not e-mail your card details to STORETWENTYFOUR.com No responsibility can be taken for the security of your details if given this way. Card Security The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by using PAYPAL the worlds most popular online payment system. Card fraud is illegal and will lead to prosecution in all cases. Method of Payment You can pay either by VISA, Master Card, Switch. Out of Stocks If the item you have chosen is unavailable you shall be contacted via your e-mail address. Pricing Policy All products on STORETWENTYFOUR.com are priced in pounds sterling and include UK VAT at the prevailing rate. Delivery Address Delivery address must be the same as on the card statement. Delivery Charges We offer a number of delivery options: 3-5 day free delivery within UK Delivery We try our best to get orders ready for despatch within 48 hours from the time of order receipt. If we can't, we will inform you. No payment will be take until the goods are ready for despatch. Return of Goods Policy 1. Goods can be returned for a full refund if they are faulty or if the wrong item has been dispatched. 2. In the event that the wrong goods are dispatched please contact "customerservice@storetwentyfour.com" to arrange their return. 3. If you would like a different size or style you must return the original item and then order the new one. 4. All returns must be organised within 14 days of placing your order and items must be unused and with their original packaging. Any Goods returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights. Cancellation Rights Under the Consumer Protection 2000 regulations (Distance Selling) you have a 7 day cooling off period in which you can cancel without giving a reason. The 7 days start from when you receive the goods. See here for more information. Return of Goods Procedure for Returning to STORETWENTYFOUR 1. Contact customerservice@storetwentyfour.com explaining why you wish to return the goods e.g. wrong size. 2. You will be instructed on what action you will need to take to return the goods. 3. The original receipt must be returned. 4. Please return items in original packaging. 5. Once the returned goods have been checked your account will be credited. 6. Packages must be returned pre-paid. Under no circumstances are goods to be returned to storetwentyfour.com on-line without consulting customer service. Goods can only be returned by the original purchaser. Card Refunds All refunds will be placed on the original card used for the purchase. Allow one to two months for the credit to appear on your statement. Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number email address credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Resale Goods purchased from storetwentyfour.com may not be used for resale. Complaints We strive to provide the very best service and make sure this site is working well and all information kept up-to-date. If you have any complaints or see anything that you know to be incorrect please email us so that we can correct it. We will acknowledge your complaint within 5 working days and inform you of how we will intend to resolve the dispute. Contact Details For returns, questions and comments please contact customer services. E-mail: customerservice@storetwentyfour.com Telephone: 01271 865600 Between the hours of 9.30am and 5.30pm, Monday to Friday . |
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Terms and conditions site design by redfour.com
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